FAQ
GENERAL
What is your mission statement?
For over 50 years, PHYTO has been a leader in plant-based hair care and salon-quality formulas. Our products embrace the principle that healthy hair begins at the root. Built on a heritage of craftsmanship and cutting edge scientific advancements, PHYTO boasts the highest concentrations of pure plant extracts in today's beauty market. Our formulas are 95% natural overall with select products up to 100% natural. As one of the world's most respected hair care brands, PHYTO is recognized as a symbol of performance, expertise, and timeless beauty.
POWERFUL HAIR CARE WITH PROVEN RESULTS BORN FROM OUR GENUINE LOVE AND RESPECT FOR NATURE.
Where are PHYTO products made?
All formulas are created in dedicated French labs called the PHYTOSOLBA Laboratories; yielding natural, high-performance haircare with sublime styling power developed through a scientific approach.
Where are PHYTO products sold?
Amazon.com, Bluemercury, DermStore.com, LovelySkin.com, Nordstrom, Revolve.com, SkinCareRX.com, SkinStore.com, US.LookFantastic.com
How natural are your products?
Our formulas contain over 500 active botanical ingredients and are 95% botanical. Also, PHYTO's highly concentrated formulas are housed in recyclable aluminum and glass for their non-porous properties which help minimize the use of preservatives.
Does PHYTO test on animals?
No, we do not engage in animal testing.
How do I place an order online?
To place an order, click the ‘Shopping Cart’ icon next to every product or the “Add to Cart” button you see on every product page that you wish to purchase. When you have added all products you want to order into your cart, accept the Terms & Conditions, click on the "proceed to checkout" button to begin the checkout process.
Is my payment information secure?
The information you supply is confidential. Personal information will only be used by Phyto for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.
What can I do if my payment is declined?
If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact our customer service center at info@phyto.com from 9:00 am-5:00 pm EST Monday - Friday (excluding holidays). You can also contact us via chat.
Do I need to register with Phyto.com to place an order?
You can place an order without registering, however, having a personal account allows you to track your orders and review your order history. You will save time when placing future orders by not having to re-enter your basic details.
How do I register for an account?
Simply click ‘LOG IN’ on the top right-hand corner of the homepage under MY PHYTO. There will be a drop-down menu. Select “Create your account” and enter the information required.
How can I unsubscribe from email newsletters?
Simply click the “unsubscribe” link at the bottom of any email you receive from us. You cannot unsubscribe to emails relating to your order.
How can I return the products I ordered?
We gladly accept any unused items purchased on www.PHYTO.com. We cannot accept items that have been opened unless you received the product damaged or defective. For more information, visit our Return Policy section of the website.
How are refunds issued?
A refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) and when the return is received and processed. Shipping costs are non-refundable. Please refer to our Return Policy for additional information.
Do you charge a sales tax on orders?
We are required by law to collect state sales tax on orders being shipped to the following states - Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Oklahoma, South Carolina, Texas, and Washington. Sales tax will be calculated on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
How do I know if my order has been processed?
When your order and payment are authorized, we send a confirmation e-mail. If you do not receive this confirmation e-mail, your order may not have been received. To make sure, contact us: via e-mail: info@phyto.com.
How am I able to track my order?
When your order has been processed and shipped, you will receive a shipping confirmation e-mail. Tracking is then accessible on the carrier's website the day after your package has been shipped. You can also visit ‘My Account’ to follow your order.
How can I cancel my order?
We’re sorry but at this time we cannot cancel an order once you submit the order at checkout.
What do you charge for shipping?
We offer free standard ground shipping via FedEx on orders of $75+. Visit our Shipping page for more shipping method information.
Do you ship internationally?
At this time we do not ship to locations outside the United States. We apologize for the inconvenience.
What payment methods are offered?
We accept Visa, Master Card, and American Express and payments via PayPal. Your bank details are encrypted and are never known or stored by PHYTO USA. Payments made on the website Phyto.com are processed securely through the payment partner, Ogone. Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
I haven’t received my order?
Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact our customer service center at info@phyto.com from 9:00 am-5:00 pm EST Monday - Friday (excluding holidays). You may also contact us via chat.
How long can I keep a product once I’ve opened it?
On the back of most of our packaging you will see a picture of an open jar (period-after-opening symbol). This will indicate the recommended period of use, once the product has been opened. It generally varies from 6 months (6M) to 24 months (24M).
PHYTO COLOR DYES
My haircolor did not turn out the way I wanted. How can I correct?
We have a few solutions for you below if your hair is in healthy condition.
| Problem | Solution |
| The color turned out too dark. | If you don’t want to wait for the color to fade naturally, try a clarifying shampoo the day after you color. It will help some of the color wash out, leaving you with a slight lighter tone. If you want to remove your dark color in a quicker way, we recommend you see a professional hairstylist. |
| The color turned out too light. | Choose your Phytocolor one shade darker and re-color. Follow manufactures directions. Check your color every 5 minutes and rinse when you think the color is dark enough. Make sure to do your color preview test and allergy test. |
Will permanent haircolor lighten another permanent haircolor?
Do not use a lighter hair color product in an attempt to correct your darker hair color results. Hair color products cannot lift or lighten a previously dyed hair color. Using more color will only make the hair darker.
My hair is too light, can I try a darker shade?
We recommend going darker gradually. Stay within two shade levels of your
natural hair color and gradually go darker.
Can you help me find an equivalent shade to my current brand?
Please visit us.phyto.com and take a close look at the digital swatches provided.
My hair is mostly gray. What should I use?
All Phytocolor shades are 100% gray coverage. If you have resistant gray, let the haircolor process an additional 15 minutes following manufacturer instructions.
What will my color result be?
We recommend a color strand test prior to coloring. Choose just a strand of your
hair that no one will see. Follow the instructions inside the box on completing a
color strand test and allergy test.
Can I perm and color my hair the same day?
Wait no less 14 days to apply the color after your hair has been permed. Before
coloring, follow the instructions for a color strand and allergy test.
Can haircolor be used on bleached or highlighted hair?
We suggest that you wait at least 14 days between applications. Follow the
instructions for the color strand test and allergy test.
Do I need to shampoo before I color?
Do not shampoo immediately before coloring hair.
Can haircolor be applied to wet or dry hair?
Haircolor should be applied to dry hair.
When can I shampoo after coloring?
Per manufacturer instructions, emulsify the color after process time into a lather,
rinse, and condition using the provided mask. Wait 24 hours after color service
to shampoo with your routine products.
Can I mix shades?
We do not recommend mixing shades. Phytocolor has been specially formulated
to provide the best match to what is shown on the box.
When should I start timing my hair color application?
Once the application is complete.
Can I use my own conditioner instead of the conditioner in the hair color box?
We recommend the use of the Phyto mask provided as it has been specifically
tested for use with Phyto color to help create softness and shine.
Can I use this product while pregnant and/or breastfeeding?
We recommend that you consult your physician.
Can I swim after I color my hair?
We recommend waiting 24 hours after color your hair.
Can I mix and store unused Phytocolor to use at a later time?
No. Once activated, the oxidation process has short duration of time before the product is no longer viable.